Details coming soon

Loop receive a wide range of feedback about services, as well as stories about how interventions are impacting on people’s lives. These include sensitive stories of sexual exploitation, abuse and harassment as well as reports about serious complaints of fraud, corruption or other misconduct.

Loop needed a way to process these sensitive stories through a safe professional referral pathway, with specialist case managers handling each story individually, without putting the survivors at risk.
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Working with experienced case managers in the humanitarian sector we first concepted and designed a process to catagorise, organise and follow up on sensitive stories where Loop wanted to further accountability. This process lay the foundation for the work with designing and developing the case management solution we went on to build.

Through an iterative design, test and build process, we created a way for Loop's case managers to recieve sensitive stories from the Loop platform, a facilitated way to categorise and open cases that can followed up on with the approriate actors and in due time.

To assist the case managers in tracking their work, complex cases and follow up procedures, which often can span years, we designed a system together, alonside a SOP, that would would make the process easy to follow and partly automated.

The final piece of the work, was to create a visibility of these sensitive stories, which obviously are not published, in a way to increase the pressure on, and therefore accountability of the organisations involved in the case. This led us to catagorise and summarise the various status the cases have, in real time, and present this in a publicly available data dashboard.

Currently launched in Zambia, Somalia, the Phillipines as well as in Ukraine.

Details coming soon

In a time of societal lockdown, we looked into how we can help this network of governental and social workers adapt to remote work, whilst continously learn and improve on the employment services delivered to young people in vulnerable positions.

Through exstensive research, key potentials for immediate and long term impact was identified and designed for. Digital ways of working and tools where developed together with employees in NExTWORK to meet the immediate working needs, and longer term knowledge exchange and development of the teams practice and methods throughout the network.

As a service designer I led the discovery and research efforts when we as a team conducted qualitative and quantitative research with key stakeholders and existing innovation centres across the globe.

I helped the team with synthesising and structuring our research to insights and opportunities socialisable for stakeholders and to inform our strategy work.

Working with a project lead, business designers and a strategy consultant we designed a new strategy for the [redacted] industry innovation network - making its purpose to balance economic growth with positive environmental and societal impacts our clients can make across [confidential]'s business silos.

This strategy is now reaching [confidential]'s C-level.

Technologies, customer needs and regulations are evolving and shaping the future of mobility, and so are the OEMs.

As a service designer and researcher I led user research with rapid prototyping, user experience mapping, workshop creation and contextualising the research for the client.

With our research we were able to outline several future scenarios of in-car experiences and advice our OEM client on how they should strategically position themselves to meet upcoming business needs.

This project showed me how user centric research, combined with technology understanding and industry ecosystem know-how can be very powerful for guiding C-level strategies.

I joined the project in the concepting phase, inhereting extensive user research, spanning niche technology and user trends around digital collecting, gaming and digital investing.

As a service designer I led a series of bespoke sprints for the team (based on the Google sprint). We started with a sprint 0 designed to define a series of challenges for upcoming concept sprints - applying the Google sprint methodology to move at speed.

Through 3 concept sprints we uncovered resonating themes, features and design drivers fit for our client and their desired target audiences before heading to market with high-fidelity prototypes.

In this project we explored digital's push-and-pull effects on experiences of luxury and exclusivity, and how technology can enable this. We created a platform concept for digital collecting, trading and investing, with key experiences that drive user motivations.

As a service and interaction designer I co-led the product stream through extensive user research, synthesis and prioritisation, iterative prototyping and concepting, working closely with developers.

The project was initiated with a concrete concept. My work gravitated around iterative testing, prototyping and validating of this concept with users. In this process, we uncovered  fundamental user needs essential to design for, leading to re-orientation of the whole team.

We designed a migraine assistant that help chronic migrainers not only in the inevitable attack, but through all stages of their illness - by facilitating mindfullness and feeling of being better prepared.

The largest effect MiMo has for it's users, is that it is designed for them, taking their condition seriously - combating an ever present feeling of stigma.